FAQs for shareholders

IAG is a Spanish company and therefore does not issue share certificates. IAG shares traded on the London Stock Exchange are held in the form of Crest Depositary Receipts (CDIs). CDIs are UK securities representing an underlying interest in an overseas security, in this case IAG shares. They offer a straightforward, cost-effective way to hold, transfer and trade in IAG shares.

The IAG Nominee provides a service for individual shareholders and is administered by Computershare Investor Services (Computershare).  It allows private individuals to hold IAG shares at no cost, whilst retaining similar shareholder rights.

A Statement of Holding will be issued on a quarterly basis.

Nominee Terms and Conditions can be located on the Computershare website here: www.computershare.co.uk/nominee

You can buy CDIs through Computershare and hold them in the IAG Nominee Service, there is no charge for having this account.

The IAG Nominee Service offers an internet and postal share dealing facility. Participants benefit from reduced commission rates when trading, as physical certificates are not involved. Certain jurisdictions are unable to hold CDIs through the IAG Nominee Service, please check the Computershare website for any restrictions.

Information for these services can be found at www-uk.computershare.com/Investor/#ShareDealingInfo local broker or bank.

You will be required to register a Computershare dealing account before buying or selling CDIs. Alternatively, any broker/market participant can purchase CDIs on your behalf.

If you wish to sell your CDIs using a service other than Computershare’s, you must first transfer the CDIs to the CREST account of the relevant broker/market participant.

Please use the IAG CREST Transfer Form to facilitate this transfer, this is available by either visiting www.investorcentre.co.uk and accessing 'Downloadable Forms' or you can telephone 0370 702 0110 and request a copy of the form. Please note that there is a fee of £25 for the transfer.

All IAG shareholders can hold their shares through the Spanish register through a Spanish custodian bank, but fees will apply. CDI holders can transfer to the Spanish register as follows:

1. Holders in CREST: participants (or underlying beneficiaries) will need to make their own arrangements in completing the cross-border delivery and should refer to the CREST Manual for guidance. Further assistance may be available from Euroclear UK and International (EUI).
2. Holders in the IAG Nominee Service will need to make their own arrangements through an alternative CREST participant, withdraw their CDIs from the IAG Nominee Service (completion of a form and fee payable) and their appointed broker will then need to follow the process above.

IAG has a Sponsored Level 1 American Depositary Receipt (ADR) facility that trades on the OTC market in the US (see www.otcmarkets.com). Deutsche Bank is the ADR depositary bank.

Ratio: 1 ADR = 2 CDIs
Exchange: OTC
Symbol: ICAGY
CUSIP: 459348108

Further information on IAG's ADRs can be found on the Deutsche Bank website: http://www.adr.db.com.

For shareholder enquiries, please contact:

ADR Depositary
Deutsche Bank Trust Company Americas
c/o Equiniti Trust Company, LLC
Peck Slip Station
PO Box 2050
New York, NY 10272-2050

Email queries: [email protected]
Telephone:
Toll free (within US): (800) 301 3517
International: +1 718 921 8137

As a Spanish company, IAG shareholders will be subject to the Spanish tax regime in relation to any dividends or gains on IAG shares. UK tax resident IAG shareholders will also be subject to the UK tax regime. Please see the Dividend Information and Tax Information below for more information.