General
This website is owned by International Consolidated Airlines Group, S.A., whose registered office is at El Caserío, Iberia Zona Industrial nº 2 (La Muñoza), Camino de La Muñoza, s/n, 28042 Madrid, Spain, with Spanish tax identification number A-85845535 and registered at the Madrid Mercantile Registry in volume 27,312, book 0, sheet 11, section 8, page number M-492,129 with a branch office at Waterside (HAA2), PO Box 365, UB7 0GB, Harmondsworth, Middlesex, London, United Kingdom. For the purposes of these Terms and Conditions "We", "Our", "Us" and "IAG" refers to International Consolidated Airlines Group, S.A.
These Terms and Conditions apply between IAG and You, the person accessing or using the Site ("You" or "Your"). Please review these Terms and Conditions carefully before using this website. By using this website and accessing its content, You agree to be bound by these Terms and Conditions. Further information about IAG is set out in the About Us section of this website.
If You would like these Terms and Conditions in another format (for example: audio, large print, braille), please contact Us using the contact details set out below.
Access and users
You may only use this website and any of its content in accordance with these Terms and Conditions and, in any event, only for lawful and proper purposes. We may modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, Your continued access or use (browsing) of this website is deemed to be Your full and unreserved acceptance and commitment to comply with all of the modified Terms and Conditions (specifically to those terms and conditions set out in the ) without prejudice to such specific terms as are required in the event that You wish to contract any of the services offered. It is Your responsibility to check these Terms and Conditions from time to time to verify such variations.
The provision of the information on this website is free (other than any cost You may incur from Your internet service provider). You agree that you are solely responsible for all costs and expenses You may incur in relation to Your use of the website. Notwithstanding the above, IAG reserves the right to require You to register, by means of completion of a user registration form, prior to accessing some or all of the services that could be provided on this website.
Access to this website is solely and exclusively Your responsibility. Access to this website does not imply the entering of any type of commercial relationship between You and IAG.
We make no promise that the website is appropriate or available for use in locations outside of the UK and Spain. If you choose to access this website from locations outside the UK and Spain, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
Unacceptable use
As a condition of your use of the website, you agree not to use the website:
We may modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, Your continued access or use (browsing) of this website is deemed to be Your full and unreserved acceptance and commitment to comply with all of the modified Terms and Conditions (specifically to those terms and conditions set out in the ) without prejudice to such specific terms as are required in the event that You wish to contract any of the services offered. It is Your responsibility to check these Terms and Conditions from time to time to verify such variations.
The provision of the information on this website is free (other than any cost You may incur from Your internet service provider). You agree that you are solely responsible for all costs and expenses You may incur in relation to Your use of the website. Notwithstanding the above, IAG reserves the right to require You to register, by means of completion of a user registration form, prior to accessing some or all of the services that could be provided on this website.
Access to this website is solely and exclusively Your responsibility. Access to this website does not imply the entering of any type of commercial relationship between You and IAG.
We make no promise that the website is appropriate or available for use in locations outside of the UK and Spain. If you choose to access this website from locations outside the UK and Spain, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
Unacceptable use
As a condition of your use of the website, you agree not to use the website:
- for any purpose that is unlawful under any applicable law or prohibited by this Policy;
- to commit any act of fraud;
- to distribute viruses or malware or other similar harmful software code;
- for purposes of promoting unsolicited advertising or sending spam;
- to simulate communications from Us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
- in any manner that disrupts the operation of Our website or business or the website or business of any other entity;
- in any manner that harms minors;
- to promote any unlawful activity;
- to represent or suggest that We endorse any other business, product or service unless We have separately agreed to do so in writing;
- to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
- to attempt to circumvent password or user authentication methods.
Legal Disclaimer
The information contained in this website has been prepared solely for the purpose of providing information about IAG and its subsidiary undertakings. It does not constitute an offer to buy, sell or exchange or an inducement to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments. When making any investment decision, You should seek the advice of a professional financial adviser.
The information on this website is provided "as is" and is not comprehensive. Despite Our efforts, it may not be accurate, up-to-date or applicable to the circumstances of any particular case and We make no warranty or representation of any kind, whether express or implied, in relation to the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this website and We disclaim all such representations and warranties. The information contained in this website may contain technical inaccuracies or typographical errors. All liability of IAG howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither IAG nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from Our negligence or that of Our employees or agents.
The information on this website includes statements regarding Our beliefs and expectations about future events and other forward-looking statements. These statements can be identified by the fact that they do not relate only to historical or current facts. By their nature, they involve risk and uncertainties because they relate to events and depend on circumstances that will occur in the future. Actual events may differ materially from those expressed or implied by such forward-looking statements. Forward-looking statements often use words such as “expects”, “may”, “will”, “could”, “should”, “intends”, “plans”, “predicts”, “envisages” or “anticipates” or other words of similar meaning. They include, without limitation, any and all projections relating to the results of operations and financial conditions of IAG and its subsidiary undertakings from time to time, as well as plans and objectives for future operations, expected future revenues, financing plans, expected expenditure, acquisitions and divestments relating to IAG and its subsidiary undertakings and discussions of the business plans of IAG and its subsidiary undertakings. Other than in accordance with Our legal or regulatory obligations, We do not undertake to update or revise any forward-looking statement to reflect any changes in events, conditions or circumstances on which any such statement is based.
Actual events may differ from those expressed or implied in forward-looking statements on this website as a result of any number of known and unknown risks, uncertainties and other factors, many of which are difficult to predict and are generally beyond the control of IAG and its subsidiary undertakings, and it is not reasonably possible to itemise each of them. Further information on the primary risks of the business and its risk management process is set out in the ‘Risk management and principal risk factors’ section of IAG’s annual reports and accounts which are available on this website. All forward-looking statements made on this website and attributable to IAG or its subsidiary undertakings are expressly qualified in their entirety by the primary risks set out in those sections of IAG’s annual reports and accounts.
Links to Other Websites
This website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at Your own risk.
You may only link to this website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.
Proprietary Rights
The intellectual property rights in the website content (sui generis right over the database), its look and feel, the underlying software (including source codes) and the various items making up the website (texts, graphics, photographs, videos, sound recordings, etc.), hereinafter, the "Content", are owned by IAG or its licensors. The proprietary rights over the distinctive signs included in the website (trademarks and trade names) are owned by IAG or its licensors.
We and Our licensors reserve all Our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that We remain owners of them and are free to use them as We see fit.
The use of the website by You does not imply the assignment of any intellectual and/or industrial right over the website, the Content and/or the distinctive signs of IAG. To such effect, other than in those events in which this is permitted by law or upon prior authorisation in writing from IAG, You are expressly prohibited from reproducing, transforming, distributing, publicly disclosing, providing, selling, transferring, extracting and/or reusing the website, its Content and/or the distinctive signs of IAG.
Nothing in these Terms and Conditions grants You any legal rights in the website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the website or the Content.
Personal Data Protection
Please refer to the Privacy Policy
Miscellaneous
These Terms and Conditions contain all the terms of Your agreement with Us relating to Your use of this website. No other written or oral statement will be incorporated.
We make no warranty whatsoever regarding the reliability, stability or any virus-free nature of any software being downloaded from this website, nor for the availability of the download sites where applicable.
All software products downloaded from any section of this website or via a link pointed to by this website are downloaded, installed, and used totally and entirely at Your own risk. IAG will not be responsible for possible damage which may be caused by interference, omissions, interruptions, viruses, Trojan horses, telephone faults or disconnections during the operation of the electronic system due to reasons outside IAG's control; for delays or blockages in the use of the electronic system currently in use caused by deficiencies or overloads in the central data processor, telephone lines, the internet or other electronic systems; nor any damage caused by third parties by illegal incursions outside the control of IAG. IAG shall not be responsible for any damage or loss, which You may sustain as a result of errors, defects, or omissions, in any third-party information provided on this website.
You must have the security patches of the respective browsers updated. IAG will only be liable for damage caused by using the website when such damage is caused directly by IAG through wilful misconduct or gross negligence and no negligence existed on Your part.
In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent such terms shall, to that extent, be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Your use of this website, any material downloaded from it, any matter, claim or dispute arising out of or in connection with this website and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with English law. Without prejudice to the following, the courts of England are to have exclusive jurisdiction to settle any dispute, whether contractual or non-contractual, arising out of or in connection with this website and the operation of these Terms and Conditions. You agree that proceedings may be brought against, but not by, You in the Courts of the country of Your residence.
The information which appears in this website may not be up-to-date. IAG reserves the right to update, modify or delete information on this website, as well as being able to limit or deny access to this website. Likewise, IAG reserves the right to suspend, or discontinue the presentation, configuration, technical specifications, contents and services of the websites, at any time without notice to users.
Last updated 04 October 2023